Staff Recognition Awards Program

The Staff Recognition Awards Program, implemented in spring 2009, includes a set of annual staff awards which publicly acknowledge the accomplishments of outstanding staff members in three distinct categories which support the University's vision and mission. These "pillars" provide the foundation and support of Kettering University, elevate the needs of the organization as a whole above those of the individual, provide essential support to Kettering and its stakeholders, and recognize staff members for their positive accomplishments.

To nominate a staff member, click here and log in.

Awards (select award to view its criteria)

Nominations will be accepted to publicly recognize one recipient in each of the following award categories at the annual University Conference.

  • Pillar of Quality: conferred upon a staff member who demonstrates outstanding performance, work quality, and reliability within their respective job description;
  • Pillar of Excellence: conferred upon a staff member who goes above and beyond their respective job description by engaging in additional projects, committees, assignments, activities, organizations, or the community beyond their job duties;
  • Pillar of Service: conferred upon a staff member who is dedicated to and demonstrates exceptional customer service to the Kettering customer.

Nomination Process

  • Nominations may be submitted by students, alumni, staff, tenure track and tenured faculty, adjunct faculty, lecturers, administrators, or a Kettering customer or stakeholder;
  • Nominations are for sustained performance;
  • Self-nominations are not accepted;
  • Only individuals may be nominated;
  • Nominators may only nominate 1 person per award per year;
  • Nominees may be nominated for more than one award; however, nominees may not win more than one staff award category during the same year;
  • Individuals are not eligible to win the same staff award category more than once within a three year period;
  • Nominations must include the following:
    • Name of the nominee
    • The name of the person making the nomination
    • A fully completed nomination form (1,000 words maximum)

Awards - Overview and Criteria

Pillar of Quality (Outstanding Job Performance):

This award is intended to honor a staff member who has demonstrated outstanding performance and work quality within their assigned job description. The main criteria for selecting this recipient is evidence of high quality work performance, and recognition of an individual who embodies the characteristics of reliability, dependability, effectiveness, trustworthiness, task accomplishment, efficiency, productivity, and/or job orientation. This award places value on effectively carrying out the job duties within the job description with superior quality.

  • Any full-time staff member may be nominated for this award
  • The standards used to select the final recipient are:
    • To what extent did the nominee effectively complete all job duties and assignments that are detailed in the respective job description;
    • To what extent did the nominee consistently demonstrate reliability, dependability, efficiency, productivity, and results-orientation within their work;
    • To what extent did the nominee successfully complete assigned tasks and achieve results which are of significantly higher quality, greater efficiency, and/or more value than the norm;
    • To what extent did the nominee’s actions, behaviors & attitudes set a high standard for others to strive for high quality work results and to achieve a reputation for reliability and hard work.

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Pillar of Excellence (Going Above and Beyond):

This award recognizes the accomplishments of an individual staff member who demonstrates excellence both within the respective job description and beyond its scope through extraordinary effort to Kettering University and its stakeholders, within the community, and/or for noteworthy organizations. This award is conferred upon a staff member who positively represents Kettering University through sustained engagement in committees, additional projects, assignments, activities, organizations, communities, and service which appreciably exceed their assigned Kettering job description. This award places value on engaging in extra work-related activities that are outside the scope of the staff member’s designated duties.

  • Any full-time staff member may be nominated
  • The standards used to select the final recipient are:
    • To what extent did the nominee effectively complete his or her job duties as outlined in the job description;
    • To what extent did the nominee volunteer, serve, and effectively accomplish tasks significantly above and beyond the scope of his or her job description;
    • To what extent did the nominee positively represent Kettering University internally and/or externally;
    • To what extent did the nominee consistently demonstrate excellence in service, leadership, and/or stewardship;
    • To what extent did the nominee create a positive impact at Kettering University by serving in activities beyond their job duties;
    • To what extent did the nominee’s actions, behaviors & attitudes set high standards for others to engage in supplementary assignments and achieve work excellence.

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Pillar of Service (Exceptional Customer Service):

This award recognizes an individual staff member who demonstrates extraordinary commitment to serving Kettering customers (internal or external) who may include other Kettering employees; current and prospective students and/or families; corporate, government, and academic partners; alumni; society and/or community members. The recipient demonstrates superior customer service through dedication to his or her customers, innovative approaches to serving the customer, exceptional performance with customers, and/or exceeding customer expectations. This award places value on commitment to customer service and satisfaction.

  • Any full-time staff member may be nominated
  • The standards used to select the final recipient are:
    • Evidence of sustained commitment to exceptional customer service;
    • Commitment to activities which meaningfully contribute to customer care;
    • To what extent did the nominee’s actions, behaviors & attitudes set a high standard for others to treat Kettering customers with care, dignity and respect; and for others to strive for customer satisfaction;
    • Evidence of at least one of the following:
      • Developing a culture of positive customer service;
      • Implementing a new system, approach, process, method, or concept to provide better or more effective customer service or satisfaction;
      • Providing customer satisfaction which contributes to one or more significant positive experiences, or which contributes to the advancement of Kettering’s mission;
      • Receiving feedback from customers which demonstrates exceptional customer service and commitment to customer.

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