ALERT : Happy Holidays! Kettering University wishes you a happy holiday season! Normal business hours will resume on Monday, January 5.

Customer Service Commitments

Our Commitments to You

  • We will treat you with respect and professionalism;
  • We may not always be able to provide you with the answer you want to hear, but we will let you know the reasons and we’ll help you with alternatives when possible;
  • We will return your call or email by the end of the next business day.  We may not have an answer, but we’ll let you know an expected time frame;
  • We will welcome your input and suggestions;
  • We will keep the HR website full of useful resources and up-to-date information to make your search for answers as easy as possible;
  • If we need to refer you to another person, we will follow up to make sure your needs were met;
  • We will work hard to continuously improve our processes and service.