Software Installation in Labs and Classrooms
Effective Date: 1/1/2005
Purpose
To assure quality and efficient support by IT technical support staff for the scheduling of
resource availability and licensing compliance of software installation in labs, classrooms
and any other place where instructional software has been requested for installation.
Scope
This guideline applies to all Kettering University departments, faculty and staff
requesting software installations or upgrades on Kettering owned and IT supported
equipment in labs and classrooms. Requests for individual faculty or staff workstation
installations or upgrades fall out of the scope of this policy and must be communicated
through the Help Desk.
Authority
This policy is under the authority and direction of Information Technology Department
Management.
Policy
In order for software to be installed or upgraded in labs or classrooms, the requestor must
fill out a Software Request form in order to begin the process. The Software Request
form: http://www.kettering.edu/it/SoftwareRequest.jsp must be filled out completely with
appropriate lead time provided for resource scheduling. Some types of more
comprehensive software suites may require more than one request form to be filled out.
Depending on the work queue of the Lab Administrator, process times may vary when
the request can be serviced. The recommendation is to turn in the request at least a term
in advance (11 weeks) before the service is required to ensure scheduling in meeting the
requested due dates. Every reasonable effort will be made to meet the due dates; at times
the administrator may be able to fulfill the request sooner than required, depending on the
complexity of the request. In order to meet requested due dates, the requestor may need
to test the software, if it is a new or upgraded software package. The request will be also
reviewed for appropriate approval and contractual licensing compliance.
Compliance
The Software Request form, when not appropriately filled out, may cause delays in the
scheduling of the service, as may the lack of the required lead time. Software request
forms submitted during week 1 or 2 of a term or just prior to zero section may not be
processed until after these usually busy weeks of the term are over.
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