Welcome to Information Technology

Michelle at Help DeskWelcome! The purpose of this website is to enhance the support services we provide to our students, faculty, and staff members. We have provided a number of resources here to help you resolve problems, get answers to questions, and to suggest improvements to our services. We hope you will find this site and the material useful.

Please refer to our Information Technology Functional Support Chart to determine what functions/processes are managed by each director. Refer to our Organizational Chart for more information.

 

IT Calendar

No system maintenance is scheduled for this weekend.

IT Help Desk Zero Section Hours - 6/22/09
The Help Desk will operate with reduced hours during the period of June 22 – July 8; returning to a normal schedule on Thursday, July 9. This allows IT personnel to work on maintenance projects that need to be completed during this period. Our preferred avenue of communicating service requests is via email: helpdesk@kettering.edu with voicemail (8324) as a secondary option. For requests during the hours we are closed, which require immediate attention, please contact the Campus Safety Office at x9501, which in turn will contact the on-call IT person for support.

Help Desk Hours:

Mon, 6/22 - Fri, 6/26  8-10 a.m. & 1:30-3:00 p.m.
Mon, 6/29 - Thu, 7/2 8-10 a.m. & 1:30-3:00 p.m. (7/3 – Holiday)
Mon, 7/6 - Wed, 7/8 8-10 a.m. & 1:30-3:00 p.m.
Thu, 7/9 - Fri, 7/10 8 a.m.- 5 p.m. (Normal Operating Hours)
Mon, 7/13 – Fri, 7/17  8 a.m.-5 p.m. (Normal Operating Hours)

IT News

Office 2007 to be deployed starting in July - 6/9/2009
The Kettering Information Technology Services Department announces the deployment of the Microsoft Office 2007 suite. Training resources will be available to ease the transition to the new look and feel of this latest release. For more details on the deployment strategy along with available training resources and scheduling your upgrade use these links:

Check out previous news items in our archive.

IT Hours and Contact Information

Helpdesk and Card Access hours of operation are 8:00 a.m. – 5:00 p.m., Monday through Friday.

Email is the most effective way to report IT issues. When sending e-mail to helpdesk@kettering.edu, you should not include additional e-mail addresses in the TO: or CC: fields. If you need additional staff to be informed of an issue, please include those names in the body of the message. This will ensure that the Helpdesk receives clear and appropriate correspondence with regard to the call ticket.

For emergencies outside of the Helpdesk hours of operation, please contact Campus Safety at 1-810-762-9501.